iWeb Communities: Forums

by **paulcreedy** on Mon Jun 02, 2008 2:56 pm

I placed a ticket request via the hub

Received an autoresponse, ticket 1534393

Logging back into hub tells me there are NO tickets outstanding.

Hmm! Where's that ticket gone because I haven't received a reply for it.

I logged back in to actually cancel the ticket because I've resolved the problem however I'm concerned about this ticket which has vanished.

iWeb wheres the ticket gone as it's not in my hub?

by **Cyberitch** on Tue Jun 03, 2008 12:15 am

Same here, placed a ticket, got some email answers than nothing for 2 weeks, looked back and the ticket was closed but the problem wasnt fixed at all.

by **paulcreedy** on Tue Jun 03, 2008 1:20 am

Well, I've had a reply to the ticket now which is good, but I couldn't find it in the hub. If I could then I would have cancelled it and saved the chap a bit of time.

Either I'm missing something and don't know how to use the ticket system correctly, or there's an IT issue somewhere with the ticket system.

On the plus side even though I'm in the UK and thus in a different time zone to iweb, I did receive a relatively prompt answer.

by **iWeb-Foo** on Tue Jun 03, 2008 7:51 am

Hi,

This is a problem that has been looked into by our development department.

If this issue occurs to you, could you please send me a private message with the ticket number so I can provide them with these extra details ?

I would also need the procedure you went through to submit your ticket. (Through Technical support, new request or through your product and new request?)

Thanks.

by **paulcreedy** on Tue Jun 03, 2008 8:02 am

Hi David

PM sent to you with details.

by **iWeb-Foo** on Sat Jun 07, 2008 8:12 am

Hi,

Thanks for the details, the problem has been fixed yesterday !

Sorry for any inconveniences.

by **parisdns** on Sun Jun 08, 2008 1:37 am

Yes, we have to fight with iweb's ticketing system to re-open/read/update ticket...

They announced upgrade but we never hear back . . . I would like to hear any ETA about that...

by **iWeb-Foo** on Sun Jun 08, 2008 7:54 am

parisdns wrote:Yes, we have to fight with iweb's ticketing system to re-open/read/update ticket...

They announced upgrade but we never hear back . . . I would like to hear any ETA about that...

Hi,

Can you elaborate what is the upgrade you are talking about ?

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