iWeb Communities: Forums

[nyte3k]

My company is located in Atlanta,Ga, and is currently shopping around for some dedicated hosting. We were initially with lunarpages.com who were great, but we always keep our options open.

And I just had a few questions...

1) For any US companies/web sites, are there any speed issues with the data centers located a bit farther away...in Canada?

2)What is the usual turnaround from order to being able to start managing my stuff with dedicated hosting.

3)Before I used cPanel, (and Plesk a while before that), the only reason I even used cPanel was to manage and create new email accounts. Is the tech support helpful on these types of issues? I've been with some companies who make you pay for support of that nature that is not a technical problem.


and just out of curiosity, has anyone here installed sjsas(sun java system application server)? Just wanting to know how it's performing for you... I've installed it on CentOS before and it seemed to work great.

Thanks!

[Atchoo-iWebVp]

1) For any US companies/web sites, are there any speed issues with the data centers located a bit farther away...in Canada?

You should get comparable speeds than with East Coast US Hosts. Montreal is less than 10ms from NY. Try using traceroutes softwares as PingPlotter.com to see the different paths and speeds to the different hosts.

I ran some tests from the Qwest network in Atlanta, GA and got a 70ms answer to Lunarpages and a 34ms answer to iWeb. So my guess is that for you, network speed would be better with iWeb than it is with Lunarpages. But again, we are talking about miliseconds, it not really noticeable for your web sites visitors for exemple.

Results from Atlanta to Lunarpages :

traceroute to lunarpages.com (209.200.229.4), 30 hops max, 40 byte packets
1 atl-svcs-01 (205.171.21.214) 0.578 ms 0.383 ms 0.407 ms
2 atl-core-02 (205.171.21.17) 0.526 ms 0.502 ms 1.135 ms
3 cer-core-02 (67.14.8.18) 15.756 ms 24.053 ms 15.685 ms
4 chp-brdr-01 (205.171.139.150) 192.786 ms 195.010 ms 203.964 ms
5 bpr1-so-5-0-0.ChicagoEquinix.savvis.net (208.174.226.29) 16.008 ms 16.009 ms 21.558 ms
6 ber2-ge-8-7.chicagoequinix.savvis.net (208.174.224.33) 16.406 ms ber1-ge-4-1.chicagoequinix.savvis.net (204.70.194.250) 16.311 ms 81.516 ms
7 ber1-tenge-2-1.chicago.savvis.net (204.70.196.21) 16.038 ms ber2-tenge-3-1.chicago.savvis.net (204.70.196.25) 17.767 ms 17.797 ms
8 dcr2-so-6-3-0.Chicago.savvis.net (208.175.10.253) 17.235 ms 17.102 ms 16.915 ms
9 dcr2-so-0-0-0.dallas.savvis.net (204.70.192.98) 34.092 ms 35.299 ms 34.998 ms
10 dcr1-so-6-0-0.dallas.savvis.net (204.70.192.49) 35.604 ms 34.969 ms 43.727 ms
11 dcr2-so-2-0-0.LosAngeles.savvis.net (204.70.192.86) 64.352 ms 66.195 ms 65.233 ms
12 ber1-tenge-3-1.losangeles.savvis.net (204.70.193.50) 64.782 ms dcr1-as0-0.LosAngeles.savvis.net (204.70.192.117) 64.777 ms 64.720 ms
13 208.172.234.22 (208.172.234.22) 63.815 ms ber1-tenge-2-1.losangeles.savvis.net (204.70.193.106) 65.143 ms 208.172.234.22 (208.172.234.22) 78.821 ms
14 208.172.234.22 (208.172.234.22) 77.919 ms 77.339 ms 72.147 ms

Results from Atlanta to iWeb :

traceroute to iweb8.com (209.172.41.189), 30 hops max, 40 byte packets
1 atl-svcs-01 (205.171.21.214) 0.561 ms 0.354 ms 0.398 ms
2 atl-core-02 (205.171.21.17) 0.528 ms 0.427 ms 0.467 ms
3 cer-core-01 (67.14.8.14) 15.582 ms 16.119 ms 15.607 ms
4 chp-brdr-02 (205.171.139.114) 16.304 ms 15.730 ms 15.630 ms
5 63.146.26.66 (63.146.26.66) 15.628 ms 15.711 ms 15.572 ms
6 if-1-0.core2.CT8-Chicago.teleglobe.net (66.110.14.177) 15.708 ms 15.743 ms 15.716 ms
7 if-1-0.mcore3.TTT-Scarborough.teleglobe.net (66.110.14.10) 30.693 ms 30.661 ms 30.655 ms
8 if-4-0.mcore4.MTT-Montreal.teleglobe.net (216.6.115.13) 33.331 ms 33.443 ms 33.248 ms
9 * * *
10 Vlan2.msfc2.MTT-Montreal.teleglobe.net (207.45.221.135) 33.286 ms 33.298 ms 33.640 ms
11 g6-2.mtl-hd-core01.teleglobe.iweb.ca (66.198.80.58) 36.078 ms 34.317 ms 34.352 ms
12 iweb8.com (209.172.41.189) 34.396 ms 34.385 ms 34.580 ms

2)What is the usual turnaround from order to being able to start managing my stuff with dedicated hosting.

Normally 24-48 hours after your payment on business days.

3)Before I used cPanel, (and Plesk a while before that), the only reason I even used cPanel was to manage and create new email accounts. Is the tech support helpful on these types of issues? I've been with some companies who make you pay for support of that nature that is not a technical problem.

If you only need a control panel to manage emails, our basic Fedora Installation with Services includes Qmail/Vpopmail and Qmailadmin a complete email management control panel for free. You have to manage the other softwares manually through SSH.

As for support, all customers have a free monthly 15 minutes of software work assistance with all servers. You can use that time for any software issue you need help with. We also normally always answer support questions that we can answer without logging into your server to fix something without counting the time in your monthly 15 minutes. If you need more than 15 minutes monthly you can buy a managemetn package starting at 25$ per month. All hardware issues and network issues support is included 24/7 with any server.

Regards,

Martin Leclair
iWeb8.com

[nyte3k]

Well you guys sound really good. So far you guys have the best deals I've seen.


One other question I meant to ask... I plan to probably just get the $69 dedicated, since the website isn't going to be a high traffic website, however if I wanted to upgrade to a better server down the road, how much of a task is that?

[Atchoo-iWebVp]

The complexity of upgrades depend of the kind of upgrades. If you want to upgrade RAM, it's quite easy and only involves a little 5-10 minutes of downtime but an upgrade, for exemple, from a Celeron server to a Dual Xeon server would involve a complete reinstallation of all your applications on the new server. If your main IP wasn't use the others can be moved, but you still have to reinstall everything on the new server. It also depends of what you run on the server if it's easy to move or not.

Regards,

Martin Leclair
iWeb8.com

[minetcalin]

Iweb is great.

I have 2 or 3 boxes with them, and am going to colo a dual xeon early next week.

I also have boxes in NJ and Toronto, but the ones in MTL are always up and purring....

Give them a try, you wont regret it.

[groupboard]

We moved to iweb a couple of months ago, and their service has been excellent. Fast support when you need it, and zero downtime so far. The network is very reliable. I get a message to my cellphone when our website can't be pinged. On our old service (which used cogent bandwidth) we used to regularly have periods of 50% dropped packets lasting for an hour or more. Nothing like that has happened with iweb. We are on iweb's monthly 1GB transfer allowance, which I think uses their high quality (non cogent) network. Their unmetered service uses cogent so the quality might be slightly lower.

Currently we are paying much less than we were before, for more bandwidth and a higher quality network, so I'm pretty happy about the service.

Although we are based in Calgary, most of our customers are in the USA and it doesn't make any difference to ping times. They have an excellent network with good connectivity to east and west coast USA, so you won't have any issues. Also, they accept payment in US dollars so you don't need to worry about currency exchange issues.

I found it very difficult to find a good hosting service. There are lots of companies out there offering hosting, but a lot of them are either overpriced or have a very poor service. I searched for months for a new host, and iweb is the only company I would be happy to trust with my business.

David

[Atchoo-iWebVp]

iweb's monthly 1GB transfer allowance,

I guess it's 1000GB allowance

Thank you for your review David.

Regards,

Martin Leclair
iWeb8.com

[groupboard]

Sorry my mistake. Yes you're right it is 1000GB monthly data transfer, not 1GB that we're on.

David

[chuckb]

speed doesnt matter much if your hosting company does not support u properly. We're having real bad support issues with iweb and it has caused us huge problems. I d stick with a US hosting service, we re moving our server to one as soon as we can.

[qcgames]

speed doesnt matter much if your hosting company does not support u properly. We're having real bad support issues with iweb and it has caused us huge problems. I d stick with a US hosting service, we re moving our server to one as soon as we can.

What do you mean doesn't support you properly? I've been with iWeb dedicated servers for 1 year now and 2 years for iWeb webhosting and I'm not having any problems with them. They provide excellent service by my book.

[chuckb]

service sucks, server goes down like 2 -4 times a week and they cant figure out why cause its not going down during "business" hours and the retards that work at night refuse to do their jobs. if thats how u define excellent service then your a complete f**ktard

[qcgames]

service sucks, server goes down like 2 -4 times a week and they cant figure out why cause its not going down during "business" hours and the retards that work at night refuse to do their jobs. if thats how u define excellent service then your a complete f**ktard

At least I'm a civilised retard who doesn't go and give shit to everybody when something goes wrong.