iWeb Communities: Forums

[dmitriy]

Trying to actually become customer for almost 2 weeks,and having problems...
Basically, If I have to talk to live support on technical issue - I always get correct answer(it was only one where I couldn't understood WHY live support do it that way, on relative unimportant issue which could easily be worked around) but when I need to talk to account manager/sales(doesn't know yet who should ask which questions), here trouble starts.
Sometimes Live Support says that '
Sébastien Pagé: I'll have Jean Luc contact you as soon as possible .. meaning in 4-5h' - with no result (i.e. no actual contact from noted account manager on this issue), at one case Live Support transferred me to Jean Luc actually, only problem is that after waiting message about that other party left session...
My direct question about my remaining issues (#1387882) via Live Support resulted in 'Francis Picard: I'll let him know as soon as he gets in the office.' (which was 5 days ago)...
Basically any non-technical issues are results in 'this is to account manager, i will sent him notice about that'(sometimes with variation 'An error has been made on your order. You will be contacted by Jean- Luc at the
beginning of next week in order to apply the upgrades.

Sorry about the inconvenience this has caused you.
(May be I'm misunderstood that 'at the beginning of next week' mean but I thought that if this letter (saying about 'beginning of next week') comes Saturday then I had some expectations that there will be answer by Thursday

I _like_ prices and (so far) _technical_ support but why it's almost impossible to solve _non_ technical questions?

[Jade]

I may not stay with iWeb and I've only been with them for 16 days.

In fact, I've posed the following question in the "General Sales Questions" forum:

Why shouldn't I cancel and request a refund?

http://forum.iweb.ca/en/viewtopic.php?t=1305

Read the above posting for details and iWeb's response.

[mgd]

I've had a couple dedicated servers with iWeb over the years, and stay with them because of the solid network/hardware, pdu/kvm availability, customer hub, awesome prices and because I want to support Canadian companies. I have watched support response times go up, but it's understandable; hard to find good people, and when you open two or three new, bigger datacenters, it happens... I've always been impressed with support's competence, knowledge, patience and willingness to explain things, even though I am a "budget" customer and not some big shot... then again, I am reasonable and patient, not making unreasonable demands and spewing profanity like a child when I don't get what I want (seriously some of the posts on here and wht are embarrassing... for the poster). I've noticed it also depends on how you submit the tickets; software work time was almost instant (and free 15mins) for when I screwed up my firewall rules. They were also persistent and quick in tracing hardware issues.

I had issues with sales trying to give me crappier hardware than what I picked out of the budget sale, but to be fair it was a smoking deal and I wasn't too surprised They did eventually provide the proper hardware (I think it took five emails and three processor swaps!), along with a slight upgrade elsewhere.

Overall I'd give them 4/5 because:
- more tech support staff
- more dedicated sales staff (or train support for sales)
- recognition for long time customers? (actually it appears some places do this, increasing bandwidth by a small chunk per year of service, offering discounted upgrades or first shot at good deals)

Thank you !

[qcgames]

@ mgd:

You will also notice that most of those posts are from users with no or limited knowlegde on how to operate or administrate a server properly.

But really people should google their problem sometimes before sounding the alarm. At least then they would have something to report and help out the tech support to resolve their problem. Just a thought.

[wattaman]

This might be a little off-topic, but I see most of people have rented server (I'm on shared) so I have to ask, what I want to say is:
- Wouldn't be much more cheeper, faster and safer if you'll build and host a server yourself?
You don't need the last piece of technology, I'm sure you know that, you're paying for the internet anyway; all left to do is buy enough storage devices, an UPS and pay a little more the electricity. Here's some interesting info.
I'd do it if I were in my country... unfortunatelly I had to relocate in Greece and there's no ISP to trust here
I know I've choosed the shared hosting because being a webmaster is a hobby for me, not a business, and all I want to know is that the site's online. But, if I'll need an entire server for my site(s), I'd surely prefer to know is in my house.

[verdonv]

This might be a little off-topic, but I see most of people have rented server (I'm on shared) so I have to ask, what I want to say is:
- Wouldn't be much more cheeper, faster and safer if you'll build and host a server yourself?
You don't need the last piece of technology, I'm sure you know that, you're paying for the internet anyway; all left to do is buy enough storage devices, an UPS and pay a little more the electricity. Here's some interesting info.
I'd do it if I were in my country... unfortunatelly I had to relocate in Greece and there's no ISP to trust here
I know I've choosed the shared hosting because being a webmaster is a hobby for me, not a business, and all I want to know is that the site's online. But, if I'll need an entire server for my site(s), I'd surely prefer to know is in my house.

The things that a data center offers that you won't likely have in your house are such as 2 or 3 big fat redundant pipes for bandwidth, large power back-up systems in case of outage, fire suppression systems... that sort of stuff. A data centre offers a lot more than just a box and an ethernet line.

[Cyberitch]

This might be a little off-topic, but I see most of people have rented server (I'm on shared) so I have to ask, what I want to say is:
- Wouldn't be much more cheeper, faster and safer if you'll build and host a server yourself?
You don't need the last piece of technology, I'm sure you know that, you're paying for the internet anyway; all left to do is buy enough storage devices, an UPS and pay a little more the electricity. Here's some interesting info.
I'd do it if I were in my country... unfortunatelly I had to relocate in Greece and there's no ISP to trust here
I know I've choosed the shared hosting because being a webmaster is a hobby for me, not a business, and all I want to know is that the site's online. But, if I'll need an entire server for my site(s), I'd surely prefer to know is in my house.

The things that a data center offers that you won't likely have in your house are such as 2 or 3 big fat redundant pipes for bandwidth, large power back-up systems in case of outage, fire suppression systems... that sort of stuff. A data centre offers a lot more than just a box and an ethernet line.

Exactly, you cant have serious business with a box at home. Its ok to host some personal website, but if you really want to give your customers security and performance, you need a data center.

[iWeb-Foo]

Local internet service providers will usually be much more expensive when it comes to bandwidth.

A local example here in Montreal, Videotron offers a plan that has 20Go limit per month and it is not cheap either. You can't expect to do much with that, especially if you use your internet line for other purposes - and if you do, you are actually not helping the server server it's traffic.

It all depends on what you are looking for. If you are aiming at something more professional, you cannot go wrong with a datacenter solution.
You can have a read on a post that was made on our blog recently which might be of interest to you - it is on the same topic:
http://blog.iweb.ca/en/2008/05/why-outs ... a/711.html

[nadeem]

The Service of Iweb is totally degraded. Only those can realize who are suffering for others its Super. I had seen comments on this forum that iweb sucks, and that is true. My server is rebooting due to RAM or some other hardware problem or may be load but I could not reach my Account Manager to repalce with better specs. First it took 4 months to reach new Account Manger and now this new Account Manager is not reachable for last 3 weeks. I raised complaint with Management not a single response.

Those who still stays iweb Rocks are living in fools heaven.

I personally can not trust iweb anymore. The CHAT window is not helpful, very rude and can only PING to server rest no other answer.

Nadeem

[camilorivero]

We're staying with iWeb because the services in general are great. We have a lot of clients and at some point we had to find an alternative hosting provider because the one we had wasn't providing a good service. iWeb is great!